Refund policy

 

US Refund Policy

Returns must be submitted within 14 days to be eligible for a refund to your original payment method. Shipping charges are not subject for refund. To start a return please email returns@feline-swim.com

Please allow up to 5 business days from when your return is received back to us for your store credit or refund to be issued. Feline Swim is not responsible for lost or damaged items when returning.

All returned items must be full price and in their original condition, unworn, unwashed, unsoiled, with tags and the hygiene liner still attached, and no odors (including perfumes). If these conditions are not met, the return will be rejected and returned to you at your own expense.

Sale Items

By purchasing products from any sale, you agree to the return policy being store credit only. Anything noted/listed as FINAL SALE is only eligible for a store credit. Price adjustments cannot be made to previous orders.

 

Exchanges

If you would like to exchange an item, we suggest that you place a new order for the item you want before returning your original purchase. This will ensure that your exchange item is in stock. Once we receive your return, we will process a refund for the cost of the returning item(s). Please email us at returns@feline-swim.com to do an exchange. 

International Orders

International orders are subject to customs. Any duties associated with international orders are the responsibility of the customer.

All international orders are responsible for return shipping costs, and we recommend using a tracked shipping method to ensure safe delivery. Shipping charges are not subject for refund.