We provide free returns for all orders within the US :) Please email hello@feline-swim.com if you would like to make a return.
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. If you are not satisfied with your item(s), you have 14 days upon receiving your parcel to return your item(s). Please send the unused item(s) in its original and unworn condition with Feline tags, polybags and hygiene seal intact. Items with any tags or liners removed cannot be accepted and will be returned to the customer at their expense. Feline Swim LLC reserves the right to deny a refund on returned merchandise if item(s) have been worn, soiled, laundered, or altered in anyway.
We are not responsible for any lost or stolen return packages.
Exchanges
If you would like to exchange an item, we suggest that you place a new order for the item you want before returning your original purchase. this will ensure that your exchange item is in stock. once we receive your return, we will process a refund for the cost of the returned item.
